New Dimension Data research reveals that the digital dilemma in enterprises is deepening and organisations must choose a path between digital crisis or redemptionLondon, UK – 4 April 2017– Organisations around the world are failing to implement effective digital strategies.

As a result their customer experience (CX) solutions are becoming disjointed, and digital is not displacing traditional phone interactions at the speed that their customers are demanding.

That’s according to new research published today by…

Source: RealWire

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